I was sent an Activation Code and I’m not sure how to use that to activate my Visual Pricing System.

If you have been sent an activation code to activate the Visual Pricing System, you need to first install your Visual Pricing System.  To install download the most recent updated software by selecting the link below:

http://www.vpupdate.focus1st.com

This link will allow you to copy the “setup_VisualPricingUpdate.ZIP” file to your desktop (you may place it where ever you’d like, just remember where you copied it).  Open the zip file and run the “setup_VisualPricingUpdate.EXE” install program.

The update software will only work if you already have a valid install in place.

However, it will work if you provide an activation code.   To enter the activation code, run the Visual Pricing System, enable macros (as always), then while on the Start tab, use the Focus 1st menu and select the “Activation Release” option.

Enter your email address (use the email address that received this email) and the activation code that was provided to you.

I’d like to purchase your products and have been on your website. However, I’d prefer to send you a check. Can I do that?

Absolutely!  To purchase directly from our website require the use of a credit card.  However, if you prefer not to do that, we do take personal checks as well.  The order process would be to go on-line and select your product to determine the final cost.  Then print out the “Order Form” and enclose your check in an envelope to:

Focus1st, 2501 Jadestone Court, Fort Collins, CO   80525

Please provide the address where you would like your order to be shipped to.   Your order will be shipped 1-2 business days after your order is received.

I’m thinking about purchasing the full suite. Is there a yearly renewal fee?

The full suite consists of the following programs: Neighborhood Buying Patterns, Competitive Price Lines, Scattergram Pricing, and Contract Calendar.   There is a discount for the purchase of them in the suite.   There is no yearly renewal fee for any of these programs.  It also doesn’t make a difference if you purchase them in the suite or if you purchase them individually.   There is a yearly renewal fee for the Visual Appraisal for Real Estate tool.

I did not receive the e-mail confirmation to download my product.

You might have inputted your e-mail address incorrectly. Please contact us with your name and e-mail address, telling us you have not received your e-mail confirmation and we will resend your order to the correct e-mail address. The second reason may be that the e-mail just has not reached you yet. Please give it at least 5 minutes before contacting us.

How do I download the product I just purchased?

If you purchased a downloadable product, you will receive an e-mail at the e-mail address you supplied during your check out. In that e-mail will be a link to where you will go to download your products. Also in that e-mail will be a user name and password necessary to download the product. Once you have entered your username and password you will be prompted to either “Open, Save, or Cancel” the download. You will select “Save”. A window will open prompting you for the location to save the files to. Please select your computer’s “Desktop” as the location. Once the download is complete you will see the “ZIP” file on your desktop. “Double click” the ZIP file and it will be opened by “Winzip”. When asked where to save the files please select your desktop again. Once the files are “unzipped” you will see those files on your desktop. Please view the “read me first” file to get started.

My credit card keeps getting declined.

Some of the reasons your valid credit card may be declined are:

• You are using a credit card type other than a Visa or Mastercard.
• You have entered a billing address that is different than where you receive your statements (not allowed).
• You have not entered the CVV2 Code. This code is the three digit code on the back of your credit card. If you have more than three digits, just use the last three. This is mandatory, so if the code is unreadable please use a different credit card.

  ***After three unsucessful check out attempts you will be blocked from checking out again. Simply close your “browser window” completely and this will correct this.